Spanish for Retail Sales
ISBN: 978-1-888467-22-2 copyright by Command Spanish® , Inc. 45 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking employees who interact with Spanish-speaking customers in a retail sales setting. Spanish for Retail Sales consists of a 45-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to address the most important Spanish commands, questions, statements, and phrases pertinent to daily interactions. By using these language skills, non-Spanish-speaking retail employees will be able to better assist their Spanish-speaking customers and clients with routine sales transactions, exchanges, and refunds, thereby promoting better customer relations.
ISBN: 978-1-888467-22-2 copyright by Command Spanish® , Inc. 45 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking employees who interact with Spanish-speaking customers in a retail sales setting. Spanish for Retail Sales consists of a 45-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to address the most important Spanish commands, questions, statements, and phrases pertinent to daily interactions. By using these language skills, non-Spanish-speaking retail employees will be able to better assist their Spanish-speaking customers and clients with routine sales transactions, exchanges, and refunds, thereby promoting better customer relations.
ISBN: 978-1-888467-22-2 copyright by Command Spanish® , Inc. 45 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking employees who interact with Spanish-speaking customers in a retail sales setting. Spanish for Retail Sales consists of a 45-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to address the most important Spanish commands, questions, statements, and phrases pertinent to daily interactions. By using these language skills, non-Spanish-speaking retail employees will be able to better assist their Spanish-speaking customers and clients with routine sales transactions, exchanges, and refunds, thereby promoting better customer relations.
Program Content: Spanish for Retail Sales contains more than 250 Spanish language commands, statements, questions, and phrases. In addition to a special section devoted to pronunciation, Spanish for Retail Sales contains the following work-specific language sections: Holiday and Special Greetings; Etiquette and Social Niceties; At the Cash Register; Methods of Payment; Cashing Checks; Gas Station and Convenience Stores; Grocery Stores and Other Retail Stores; Assisting the Customer on the Floor; Fitting Rooms; Exchanges and Refunds; Sale of Alcohol and Tobacco; Sale of Money Orders; Wiring Money; and Security Issues.
Bonus: Spanish for Retail Sales also contains the following appendices: Spanish Surname System; Use of Commas and Decimals; Expressing Dollars and Cents; Dates; English/Spanish Retail Glossaries; and Signs.
Special Features
No prior knowledge of Spanish is necessary.
Contains more than 250 Spanish language commands, statements, questions, and phrases.
This program is fully supported by .mp3 audio files that can be played on any device.
Learner-friendly text designed for adult learners.
Non-grammar-based.
This program prepares retail sales personnel to use Spanish to: greet customers and clients; express and receive dollar amounts; cash checks; make welfare card withdrawals; assist customers with the purchase of groceries, convenience store items, gas, alcohol, and/or tobacco; help the customer on the floor; sell money orders, wire money, conduct routine security tasks and much more.
Intended Audience: Non-Spanish-speaking employees of grocery stores, gas stations, convenience stores, department and discount stores, and other retail stores who may come into contact with Spanish-speaking customers and clientele.
This very valuable book needs to be at every cashier/check-out point, every customer service desk, and every sales counter in the store.