Spanish for Office Personnel (Second Edition)
ISBN: 978-1-888467-96-3 copyright by Command Spanish® , Inc. 69 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional, work-specific Spanish language skills for non-Spanish-speaking office secretaries and receptionists, when dealing with Spanish-speaking individuals. Spanish for Office Personnel consists of a 69-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to teach the most important Spanish commands, questions, statements, and phrases pertinent to routine interactions with Spanish-speaking clients, customers, patients, applicants, and so forth.
ISBN: 978-1-888467-96-3 copyright by Command Spanish® , Inc. 69 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional, work-specific Spanish language skills for non-Spanish-speaking office secretaries and receptionists, when dealing with Spanish-speaking individuals. Spanish for Office Personnel consists of a 69-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to teach the most important Spanish commands, questions, statements, and phrases pertinent to routine interactions with Spanish-speaking clients, customers, patients, applicants, and so forth.
ISBN: 978-1-888467-96-3 copyright by Command Spanish® , Inc. 69 pages
Program Overview: This is a comprehensive Spanish language program that provides immediate access to functional, work-specific Spanish language skills for non-Spanish-speaking office secretaries and receptionists, when dealing with Spanish-speaking individuals. Spanish for Office Personnel consists of a 69-page manual and accompanying .mp3 audio files for enhanced learning. The language component utilizes print, audio, and phonetic encoding to teach the most important Spanish commands, questions, statements, and phrases pertinent to routine interactions with Spanish-speaking clients, customers, patients, applicants, and so forth.
Program Content: Spanish for Office Personnel contains more than 375 Spanish commands, statements, questions, and phrases. In addition to a special section devoted to pronunciation, Spanish for Office Personnel contains the following work-specific language sections: Holiday Greetings; Receiving Clients and Visitors; Making Appointments; Hostessing; Personal Data Gathering; Telephone Etiquette; Giving Directions; Payments, Returns, and Refunds; Assisting Walk-Ins; and Dealing With Disgruntled Clients. It also contains special office Spanish sections for medical secretaries and school secretaries.
Bonus: Spanish for Office Personnel also contains the following appendices: Common Spanish Names; Spanish/English Glossary; Spanish Alphabet; Metric Equivalents; and Universal Forms.
Special Features
No prior knowledge of Spanish is necessary.
Contains more than 375 Spanish commands, statements, questions, and phrases.
This program is fully supported by .mp3 audio files that can be played on any device.
Learner-friendly text designed for adult learners.
Non-grammar-based.
This program provides non-Spanish-speaking office secretaries and receptionists with Spanish language skills so that they will be able to assist their Spanish-speaking customers and clients more effectively. This includes using Spanish to: greet customers and clients; make appointments; gather personal data; receive and make calls; handle payments; assist walk-in customers and clients; and deal with disgruntled clients.
Intended Audience: Office secretaries and receptionists, including: government office secretaries, medical secretaries, law office secretaries, school secretaries, and many more.